Benefits and hard facts of softened water

It’s never too late to take action!

Your water pipes and hot water cylinder could already be suffering from scale build-up, but it’s never too late to solve the problem. Softened water gradually removes scale from water pipes, hot water cylinders and shower heads so that they eventually return to peak efficiency – and stay that way!

With softer water you will experience lots of benefits in your home, such as less time spent scrubbing water marks off taps and surfaces; bathroom and kitchen cleaning becomes little more than a quick rinse.

Another benefit is a full powered shower, with water at the proper pressure through a free flowing shower head that is free from scale, and what better to step out the shower to, than a soft fluffy towel. Washing in softened water can help to leave clothes and linen soft and gentle.

With a water softener you will use less soap, shampoo, washing powder and cleaning materials too. In harder water, soaps cannot function properly, so you will need to use more to create the suds you need. With softer water, your cutlery and glassware will dry sparkling clean and if you have a dishwasher you may never have to put salt in it again. For more answers to questions you might have about water softeners, visit our FAQ page, and contact us at Soft Touch Water Softeners Ltd to discuss installing a water softener in your home in Kent.

What is hard water?

Hard water is water that contains dissolved chalk, lime and other materials. Rain water is naturally soft but as it percolates through chalk and limestone, it dissolves and collects these minerals. Rain water that falls on hard rock remains naturally soft. The hardness of the mains water to your home is dependent on where you live and the source (river or ground water) of your mains water supply. If the water supply to your home is hard the chances are you’ll experience the problems listed below.


You’ll enjoy your shower at its full power once again, with water at the proper pressure through a free flowing shower head.

Soap scum remains in your clothes and linen after washing, this can lead to fabric becoming harsh and rough. Towels that were once soft, can become hard and course. Washing in softened water will leave clothes and linen soft and gentle.


With a Water Softener you will use less soap, shampoo, washing powder and cleaning materials to get perfect results – sometimes as much as 50% less and the lather won’t just suddenly disappear. Your cutlery and glassware will dry wonderfully and if you have a dishwasher you may never have to put salt in it again.

Softened water saves time too – bathroom and kitchen cleaning becomes little more than a quick rinse. Work out how much you are spending on time and cleaning materials – you’ll soon see how significant the savings can be.


Scale forms quicker than you think. You can witness this in your kettle.

As you can see below, the thicker the scale grows the longer it takes your heating elements to heat your water. You could be paying 70% more on your fuel bills than you should, all because you have hard water.


To combat hard water in your home you most likely would have spent money on various chemicals to remove scale, scum and water marks from your homes surfaces and taps.

With hard water, soaps have to work much much harder to do their job therefore you use 75% more than you need to.


Appliances in hard water homes simply do not last as long as those with soft water.

Lime scale builds adding strain on your appliances components which leads to eventual failure and a nasty repair bill for you.


Cleaning up after your hard water takes time and effort every day. Hard water stains glassware, crockery & silverware with unsightly evaporation stains.

Soft Touch Water Softeners Ltd

I have been with this company for a number of years and would recommend them without hesitating. The service is excellent and any problems are dealt with quickly and efficiently . When requested salt blocks are delivered within a very short space of time.

Supply / Install Whole House Water Softener

Excellent. Plumber arrived on time, with minimal fuss installed the Harvey softener as agreed. Once installed it’s been faultlessly delivering soft water. It’s been a great investment both in the unit and Soft Touch.

Remove old water softener and install new softener and filtered water cartridge and tap

Very efficient company – explained how it would all work and how we would notice the difference between hard and soft water. Plumber who installed it was very knowledgeable and took time to explain what he had done and how it all worked. It was all fitted in good time and tidied up efficiently. All working well – no problems. Courtesy call was made to see how it was all going.

Replacement of old water softener and fitting of outside tap

Excellent service from Paul at Soft Touch. Explained clearly what we were buying. Offered also to fit an outside tap to provide hard water to the garden (instead of soft water in previous arrangement). Work completed promptly.

Installation of water softener

Super professional, polite and helpful team. We’re very pleased with our water Softener – would highly recommend. Thank you Paul and team!

Fitting a water softener

We highly recommend using this company! From start to finish they were excellent: they did what they said they would, in the timeframe we agreed and were so very helpful. Nothing was too much trouble and no mess was left. It truly was a pleasure having them in our home.

To fit Water Softener

Where do I start… so let’s start with the stars /10 Absolutely brilliant service from first meeting , to the end and follow up. Fitted Water Softener is Harvey’s Minimax. It takes salt 4 big cubes. Hassle free, as no lifting kilos of salt bag. Saved my life! Water tastes so good and no water marks which is very visible. I had a separate drinking water installed on my sink as well. Worked carried out by Plumber Leo is exceptionally good. Very polite guy with knowledge of his job. Highly Recommend this company. Well done to the TEAM- Paul, Nathan and Leo

Supply and installation of water softener

Excellent service, absolutely delighted from the first enquiry, through to the installation, cannot recommend enough, they gave me total confidence and peace of mind. Great job and great product, fits neatly into my cupboard.. perfect!

Water softener and water filter

Quickly clean and efficient. Water tastes amazing too. Highly recommend

Installation of Harvey Water Softener

I found that from the day of survey by Paul to the day of installation the service I received was efficient, informative and very professional. Communication was always polite and friendly and I could only encourage potential customers to use Soft Touch Water Softeners if they are looking for 1st class service.

Water Softener

Did a fantastic job. Very pleased . Very happy to give 10 !!

Water softener installed

Having been told at the initial discussion what I can expect in terms of the service that would be provided, I was extremely impressed that ” as it was discussed so it was completed “. I can highly recommend this company.

Fitted water softener

Excellent installation, achieved all my requests.

Re-build of water softener

Have used Soft Touch for many years for supplying salt and just had them carry out a re-build of a water softener. Very reliable, friendly and courteous service. Will continue to use.

Water softener and 3 way tap installation

The work has been done above expectations, I would definitely recommend the company to any potential customer.

Water softener installed

I cannot fault this installation, from day one when a survey was undertaken and the time taken to explain the fundamentals of the water softener to the thoroughness and attitude of the installer.

Fitted water softener

Fantastic company, would 100% recommend. Work carried out to highest of standards and my home was left clean and tidy…. Brilliant

Fitting of water softener and filter

Installer turned was punctual and I am very happy with installation. Demonstration on how to use was good and very happy with the product.

New water softener

Excellent service. Time taken to assess and totally satisfy our requirements prior to work. Perfect time keeping, efficient, tidy fitting and helpful advice on the day of installation.

Water softener installation

It was such a pleasure to meet Paul who is the proprietor of this family run company. He was so knowledgable and helped me make an informed choice. I must admit have been studying the market for a while and not a novice to water softeners. I would highly recommend him for water softeners or salt supplies amongst other softener related business he is in.

Water Softener & Tap fitted

Outstanding! A recommendation from a friend who said the same. We had already had a demo from a large company who showed us what was wrong with our water (I now understand why my hair looked like Hagrids from Harry Potter after moving here) despite telling Paul this he made sure we were educated and thought of all the options available to us. Della came to fit and what a delight she is (and you Paul). Friendly, Polite and did all work with a smile whilst considering me working from home! Cheaper than the big company too and good to support a local, fantastic, business with a personal touch! (TN24 area)

Water Softener and Drinking Filter

We had a water softener fitted and the experience from point-of-sale through to installation and post-sale was without fault, Soft Touch even managed to accommodate a last minute request I had prior to installation. The installer was excellent. The plumbing is very neat and at every stage of the installation, the installer checked with me on the fundamentals before proceeding. If you are looking for a water softener, then I would highly recommend Soft Touch. (CT20 area)

Fitting a new water softener

Della fitted my water softener, the quality looks great, her working was very neat and tidy, she was really courteous and made sure she did any noisy work at a convenient time around my meetings whilst working from home. Paul was also very kind and gave lots of useful advice. (ME17 area)

Water softener installed

The company fitted water Softener and the plumber was excellent at her job. I highly recommend this company as the work quality is excellent. I value their work and the advice they gave. (DA12 area)

Get in touch and discuss a water softener installation for your home and begin reaping the benefits of soft water.

At Soft Touch Water Softeners we offer a supply and fit service to clients throughout Kent.