We had a water softener fitted and the experience from point-of-sale through to installation and post-sale was without fault, Soft Touch even managed to accommodate a last minute request I had prior to installation. The installer was excellent. The plumbing is very neat and at every stage of the installation, the installer checked with me on the fundamentals before proceeding. If you are looking for a water softener, then I would highly recommend Soft Touch. (CT20 area)